Aitken Spence : Heritance Kandalama Tops LMD’s Customer Excellence Survey 2023

In a resounding triumph for Aitken Spence Hotels, Heritance Kandalama claimed the #1 spot in the prestigious LMD Customer Excellence Annual Survey 2023 under nationwide hotels, with managed hotel Earl’s Regency making it to the top 15.

The Customer Excellence survey by LMD is conducted over a three-month period, and serves as a benchmark for evaluating the satisfaction levels of customers in Sri Lanka.

Expressing her views on the remarkable achievement, Stasshani Jayawardena, Jt. Deputy Chairperson and Jt. Managing Director of Aitken Spence Hotel Holdings commented, “This recognition underscores our steadfast dedication to delivering exceptional customer experiences, and we feel honoured to be acknowledged in the LMD Customer Excellence survey. This serves as a validation of the unwavering commitment of our team and the high standards of service we consistently provide. Heritance Kandalama’s recognition as the number one brand in the nationwide hotels category reflects a sustained commitment to excellence. The Company expresses sincere gratitude to the customers who actively participated in the survey, contributing valuable insights that fuel our continuous pursuit of improvement.”

About Aitken Spence Hotels

Aitken Spence Hotels is part of the Sri Lankan blue-chip conglomerate Aitken Spence PLC. Aitken Spence Hotels owns and operates 17 hotels and resorts across Sri Lanka, Maldives, Oman and India. The Company’s owned hotels are reflected under the Heritance, Adaaran and Turyaa brands, popular around the world for its exceptional service and undisputed product and curated lifestyle experiences. The Company’s Sri Lankan portfolio includes eight hotels and resorts spread across the island of which five are Heritance properties, whilst the Maldives resorts totals to five (with one Heritance resort), three in Oman and one in India.